Fake “Delivery Failed” Emails from Walmart & Costco

Beware of fake "delivery failed" email notices claiming to be from such stores as Walmart and Costco.

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These official-looking emails are targeting customers some of the most widely-used merchants, in hope that some readers who are expecting gifts may be confused into clicking on the links.

Walmart
Below is a fake Walmart email which we have received twice this week:

Sir/Madam,

Your order WM-006443476 delivery has failed because the address was not specified correctly. You are advised to fill this form and send it back to us.
If your reply is not received within one week, you will be paid your money back but 17% will be deducted since you order was booked for Christmas holidays.

fake-walmart-email

The links in the email above do not go to any website associated with Walmart. In our example it linked to a domain in Germany,  fewo-haus-fuchs.de, which certainly wouldn’t be used in official correspondence from the super store.

Costco
This Costco email has a similar format to the example above.

fake-costco-email

Unfortunately the delivery of your order COS-0056893495 was cancelled since the specified address of the recipient was not correct. You are recommended to complete this form and send it back with your reply to us.

Please do this within the period of one week – if we dont get your timely reply you will be paid your money back less 21% since your order was booked for Christmas.

As with the Walmart example above, this email did not come from Costco.

Bottom Line
If you receive emails such as these, it is best to delete them. Clicking on these malicious links can increase your vulnerability to malware and viruses, such as Cryptolocker which has been in the news in recent months. In some cases, we have confirmed that zip files containing viruses have been automatically downloaded when clicking these links.

If you are expecting a package from Walmart or Costco, log in to the official website, or refer to your confirmation email for tracking instructions.

Have you received an email like the examples above? Let us hear from you in the comments below.

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74 Comments on Fake “Delivery Failed” Emails from Walmart & Costco

  1. Ok I did clink on it and got the virus does anyone know how to fix it. it has messed up my whole computer darn it….. What a silly person I am.

  2. Rene Cabrera // February 10, 2014 at 3:59 pm // Reply

    I keep getting emails from Costco. Several per day, in fact. This has been going on for weeks. Any ideas how to stop these emails?

  3. I’ve received at least three messages claiming to be from Walmart and one claiming to be from Best Buy. Same basic message about failed shipping attempt due to incorrect address. I haven’t opened any of these for two reasons; 1) I almost always suspect that it’s a dirtbag hacker sending the message and 2) I hadn’t purchased anything online from either company recently. And after researching it I know that my hunch about reason 1 was correct.

  4. Elisabeth DeNitto // February 5, 2014 at 7:33 am // Reply

    I received the same message. Also additional fake notices from Amazon and FedEx. Wanted to forward to them to the companies, but couldn’t figure out how. Thanks for the article. Very helpful

  5. Jennifer Joyner // February 5, 2014 at 6:38 am // Reply

    This is the email I received. I have yet to click anything since the fraudulent emails hit me thru Fedex before!
    Walmart. Save money. Live better.
    Your order delivery has failed.
     Incorrect address format
    To fix this issue you must fill this form and send it back to us. 

    If your reply is not received within one week, you will be paid your money back but 19% will be deducted. 

    Walmart Manager
    Armaan Burks

  6. Just received an e-mail today from Costco with the suspect message. Don’t have a club membership, never shopped there.

  7. Got email today from Costco. Don’t have membership there and DEFINITELY not expecting anything.

  8. recieved 74 of these costco today and more are coming as im writing,
    darn

  9. received one of these for Costco. The bad part is that I could not find an email address on the Costco site to let them know someone is phishing using their company. Shame Costco!

  10. from “costco shipping warehouse” the delivery was cancelled due “Specified shipping address was incorrect” and I need to fill out their form. A “timely reply must be provided within one week” or I would be “refunded amount of purchase minus 18%”

  11. Just received one today, my SPAM folder caught it. I Google’d to see if there’s an email address to forward it to Costco so they can have their fraud dept investigate it.

  12. eileen stapf // January 29, 2014 at 11:50 am // Reply

    received a e-mail telling me can not be delivered from shipping manager WM-0053038940. wrong address, if we don’t hear from you within one week you will be reimbursed with 15% will be deducted. walmart manager rohan nolan

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