Seeking Reviews for Magic Jack Plus

Have you seen commercials for Magic Jack Plus, or have you used the product? Today we offer our Magic Jack review and seek reviews from users as well.

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About
Magic Jack Plus is a device which allows consumers to make phone calls over an internet connection. This is the updated version to the original Magic Jack phone device. The Plus model was introduced in 2011 and offered the ability to access phone service without the need to directly connect to a computer.

Cost
Magic Jack Plus costs $69.95 plus shipping and handling. The annual cost for the service is $29.95, and they offer a 5-year plan for $19.95 per year.

Call Quality
As with any internet-based phone service, call quality can vary greatly from call to call. In the case of Magic Jack Plus, the drops and stutters we experience are about on par with Vonage or some cell phone calls. More often than not we have found the call quality to acceptable. Not great, but acceptable.

We found that using the phone too close to the Magic Jack Plus caused a buzz on the line. Moving away seemed to fix this.

No Computer Needed?
Even though Magic Jack Plus advertises that no computer is needed, you’ll still need an internet connection. Most people without computers, however, don’t have an internet connection. The one-time setup process does require a computer.

Unlimited Calls?
Despite claims of “unlimited calls” you may want to read the terms and conditions if you are a heavy phone user. The terms state that “excessive use” will results in your account being terminated without a refund:

If magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.

The terms and conditions also state that “Calls of long duration may be terminated to make sure the integrity of the network is kept intact, which would prevent abandoned calls.”

Transferring Old Phone Number
Should you switch to Magic Jack, you can retain your old phone number, but it will cost you $19.95 and $9.95 per year after the first year.

Horrendous Customer Service
The biggest complaint we’ve heard is regarding customer service. The only way to communicate with them is through a clunky online chat system. Many have complained that returns take an inordinate amount of time to process, and that representatives are less than helpful. We’ve heard by more than one consumer that they purchased a 5-year plan, only to be billed a year later, and getting it sorted out with customer service was more difficult than it should have been.

PC Magazine had to publish an addendum to their mostly-positive review of the original Magic Jack when after being inundated with complaints regarding the customer service issue.

“Under Review”
We have heard of several users having their accounts placed “under review” for months, without explanation. One scenario involved a device which did not go through the setup process successfully, resulting in the “under review” status. This, combined with abysmal customer service, has left a bad taste in the mouths of some consumers. If you want to get rid of the service while it is still under review – and you transferred your old phone number over – they will charge you to “release” your old number.

Call Forwarding Now Costs
A recent change in Magic Jack Plus features is call forwarding. While it used to be an included feature, they now offer it as a paid extra:

Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year. 

Other Reviews
Magic Jack Plus seems to be a polarizing product for those who use it. Currently on Amazon it has 163 reviews that are 4 or 5 stars, and 195 reviews that are 1 or 2 stars. There are also 35 complaints at complaintslist.com, many of these regarding customer service issues.

For an especially damning look at the company behind Magic Jack, take a look at this site which engaged in a legal battle with the creators of Magic Jack Plus.

Bottom Line
Should you decide to try Magic Jack Plus, and set-up goes smoothly, you may find it to be a worthy product. Should you encounter any technical or billing issues requiring customer service, you may find the experience to be a nightmare. We did not have to deal with customer service and found Magic Jack Plus to be a suitable product.

If you want to try Magic Jack Plus, we recommend buying it in person at a retailer such as Best Buy or Radio Shack. If you have a problem, you’ll have a much better chance of getting immediate resolution through one of these retailers.

Rating
2-star rating
2 out of 5 stars

Your Turn
Have you tried Magic Jack Plus? Let us know of your experience in the comments below.

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23 Comments on Seeking Reviews for Magic Jack Plus

  1. betty crafter // February 27, 2013 at 10:31 am // Reply

    I’ve had Magic Jack for several months. So far, it works great for incoming and outgoing calls, even for long distance calls. The quality reception is clear. The charge to my credit card is appropriate. The only issue I have is charing on line for technical support. Otherwise, I say, go for it!

  2. Eustacia Stevens // February 27, 2013 at 6:52 pm // Reply

    I have used Magic Jack Plus for a few years now and love it. The sound quality is excellent, don’t miss expensive phone bills at all. Would highly recommend to anyone looking to save money on their phone bill.

  3. I’ve had magic jack plus for over a yr now. Works good most the time but sometimes it drops calls. Also when u are using the phone and on the Internet the call breaks up and u can’t understand what the person is saying and vice versa. So u can’t surf the net and talk at the same time. But if u don’t surf net it’s good but drops calls sometimes. Over all u do save a lot of money on your phone bill.

  4. Tried it here in Canada. After being promised that I could have my existing phone number transferred to MJ I discovered that was in fact not possible.
    Customer support is horrendous. Vonage which seems to be linked to MJ ( I may be wrong ) is a totally inflexible company to deal with.
    Glad I sent it back even though it cost me $23.09 to return it via Canada Post ( registered mail)
    Never trust this company!

  5. I am an American living in Singapore for 3 years. We brought a MagicJack Plus with us that we had set up back home in the U.S. and connected a cordless phone to it that has 3 extensions. I just talked to a friend on it for a l-o-n-g. It cut out once during that time but one of us just called the other back and continued talking. It’s way better than the experiences I’ve had with cell phones. My son uses a MagicJack Plus for his home phone and gets along very well with it. One of the old Magic Jacks we had quit working and the MagicJack people tried very hard to get it working again but ended up sending a replacement. I have no complaints and it’s been a Godsend for living out of the country… works just like a regular cordless phone with extensions back home.

  6. I have had a magic jack plus for just over a year. Only recently exceed the first year agreement. They emailed me, I paid and there are no issues for me to complain about.

    I would never let them transfer my phone number. Too many things can go wrong in that process, and I have no faith that anyone will be available to help me, so my number would vanish.

    It is my second phone and just sits on my broadband connection as a backup phone. Very cheap.. Voice mail is reliable, never talked to long as to hit any “exceeded time” issues. I just like the idea of having a phone when someone else is using mine, or vice versa. Plus, I can give it out as my real number when I would rather not share it for any reason I might think up in my head

    I had hoped to use it for faxing, using my good old modem and sofwtare. It worked since I have had it, but recently failed and I have tried to solve the issue to no avail. Magic Jack says it won’t work, which is just them not caring because it may well be VOIP, but it is is dtmf tone phone service, which is why any phone works with it. Fax is just two telephones squealing at each other using protocols they understand. It should work. Many report noise as the problem. some say you need to back down the modem speed to 9600 and even 4800 and then it work for them.

    I can use my regular xfinity service with the modem, so magic jack is just crap they won’t fix, as voip is voip.

    I am waiting for the arrival of a dsl phone adapter which I think will address any noise issues. Its only $5 so if it works, I get what I want, a phone line for faxing, even when I am talking on my good phone.

    IT used to work with the modem, now not. I don’t care that much to worry about it, but caveat emptor.

    IF you want a second phone, this will work just fine. NO fax is not a show stopper for most of us.

    IF you fear a second or phoney charge, then I recommend what you should always do when dealing with an online dealer you cannot get happy with. Use a virtual credit care number. Those can be preset with the value of the charge, an cannot be used again my the merchant as the number is invalid once its used. this will save you any time you fear a merchant giving you trouble, and coming back to your credit card for the wrong reasons. Search virtual card if you don’t know of it. Citibank uses them, and I always get one for online purchases. Some banks have a different name for it, but they all provide it.

    get a magic jack, look at the cost, and realize the axiom, you get what you pay for. Its okay.

  7. I purchased Magic Jack a few months ago. Setup went smoothly and I found the call quality to be quite good over my cable internet. One unexpected limitation occurred the first time I tried to call the toll-free number for my company’s voice conferencing service. I got a recorded message saying I would need to prepay to call this number– a toll-free number! Fortunately the voice conferencing service also provided a local number which I was able to call using Magic Jack without incurring additional charges. When I contacted Magic Jack support about this I learned that depending on contractual agreements with certain providers, Magic Jack services may be carried over infrastructure with additional surcharges which they must pass on go their customers. It worked out okay for me, but you should carefully consider the numbers you call most frequently, and determine in advance (if you can!) whether additional surcharges will apply. Also, Magic Jack warns that there is absolutely no guarantee of support for using your fax over their network. That wasn’t a priority for me, but it actually did work. If I needed a reliable fax, this wouldn’t be the way to go. Overall, I’m very satisfied with Magjc Jack, and I’ve already recouped the purchase cost in savings over my previous phone service.

  8. We’ve had MagicJack Plus for over a year and we love it!! We rarely have a dropped call and the quality is so clear. The only problem is if the electricity goes out, such as if a storm downs the lines, we have no internet thus no phone.

    We were paying $125/mo for 2 cell phones through AT&T. We have switched to Cricket Paygo for $25/mo for each of our phones (better reception in our home than AT&T provided, too) and the MagicJack with tax after the 1st year was less than $33 for an entire year of service. That sure beats what we were paying and we’re so happy with all of it!!

    I’m 52 and computer savvy, but by no means super tech knowledgeable, yet I found setup was easy. We didn’t have a home phone, so we picked our phone number area code so my husband could call home from work without it being long distance.

    I personally, from my experience, would highly recommend it. It works for us.

  9. Oh yeah, forgot to mention 2 more things.

    The voice mail works great. We can access from the phone or I also get an email and can listen to it from the link provided.

    As far as someone else said above, we’ve had no problems at all when on the phone and surfing the web at the same time.

  10. Mike Strauss // March 30, 2013 at 6:37 am // Reply

    I have had the Magic Jack for about 3 yrs. now and at first gave me a little trouble of cutting out but now it works quite well. I also have the Magic Jack Plus which works quite good and i like it because i can use it with a portable phone instead of always having to go to my computer to use my Magic Jack that is connected to my computer. It makes it a lot more user friendly being able to be away from my Laptop. I would recommend to buy one through my own experience.

  11. i bought the magic jack plus about 4 months ago.i had a couple of friends who had the original.magic jack but since one has went to the plus,so i bought one also over the net said 30 day free trial.And i read every fine print there was.it never once said if you use a debit card the fee will be deducted from your acct right then,that is until i gave my card numbers,then i received a email i believe the next day saying they took out the money.This did upset me, BUT, i do love the magic jack plus.it does work great i have not had any issues that calling there customer service hasn’t fixed for me right away.My mother lives in Odessa,mo.and her t mobile phone doesn’t always get a signal,and the charge her for internet(on her phone)that she couldn’t use if she wanted because it don’t work.i was worried if she needed a ambulance she couldn’t get signal she wouldn’t get help she needed so i sent my magic jack plus home with her.sh said it probably wouldn’t work out in country But she was wrong it worked great for her out there also so have a nice day

  12. Bought a Plus a week ago. Number ported with no problems. Quality, so-so, but it is VoIP and is expected. I would recommend using the Ethernet Cable and not USB plugged into your computer. That seemed to help the best so far.
    Bought the unit at Best Buy for $50.00 on ad match from Radio Shack. Installed went well.
    What I like best – NO ADDITIONAL FEES THAT YOU HAVE WITH A LANDLINE! Century Link has a great package for phone for $25/month when you get internet for $45 – what they do not tell you is – BE PREPARED TO PAY $20/month in taxes and fees and government fees. Bill, nearly $90 month! Now $45 plus tax and no outrageous fees.
    Can’t go wrong for $50 – give it a try, worse case – go back to your original provider!

  13. About three years ago my wife was doing work out of our home and we needed an additional phone line. Normal installed service was out of the question at the time for financial reasons. I researched Magic Jack and tested it for a month. We had our own number and it worked great.
    Since my wife was using it for only outgoing calls it was perfect since we had to keep an incoming line available for our normal calls. She made upwards of 1000 calls a month without problems. About a year ago we received a test version of Magic Jack Plus. we tried it and love it. Since we had it at the normal rate for the old Magic Jack we used it for outgoing calls.

    The only drawback to Magic Jack Plus is that the voice mail is poor and there is no forwarding capability.

    Last month we received notice that the new rate was $29.95 for one year or $19.95 per year if we committed to five years. We have since retired and discontinued the service. We will probably renew it when we begin our extensive travels since it will give us a permanent phone number and avoid cell phone charges for long distance.

  14. Angelina White // April 5, 2013 at 10:22 pm // Reply

    I purchased my Magic Jack Plus in October 2012 and instaled in my laptop due that I moved to another city in Florida and I sold my desktop. I also bought the Bluetooth conection to make calls without having to use a telephone and works perfect with my wireless headphones. Not only that, I traveled out of USA to my country for 4 months and I took my laptop along with the Magic Jack with me and I could call my friends, family, my bank and any other call I needed to make to the whole USA and Canada. Skype is great but it gets disconected too often and the camera looses image too. I recomend the Magic Jack to anyone who wants to save money or travel.

  15. Ordered MJPlus online on 29MAR2013 from Toronto. Paid additional $4.26 for accelerated delivery. The package arrived after 24 days on 22APR2013. Request for extension of trial period was ignored. After registration realized that it can not port-in my home phone number (647-345-####). Paid $10.78 more for a Canadian number. Call quality is medium to low.

    Not recommended for: 1) Online purchase, 2) As the first number, 3) When any customer service is expected; representatives are there to serve the company not the customers.

  16. I have an MJ Plus. Not worth the money.
    If you want your contact list, or the call log, you HAVE to connect it to a PC. If you use the MJ Pluse without a PC, you will not have your contacts and no calls, incoming or outgoing, will be logged.
    I called MJ Customer service about that. In short, I am screwed. They told me to take it back to where I bought it. Well, CompUSA is no longer in business. All MJ customer service did was refer to a Terms and Services agreement to return it to the place I bought it from….
    Stick with your old MJ if you have one. It works. And you already paid for it. The new MJ Plus is not worth the money. You pay a lot more and get less. I will try Nettalk next or whatever name they are using nowadays. Or maybe Ooma.
    Just remember: If you use MagicJack, you HAVE to use a computer to be able all of its functionallity. And MJ Plus is a lot more expensive than the first version…

    • So I am always looking for ways to improve my gadgets and have been quite deterred by especially the voice quality comments and dropped calls reading the reviews on MJ Plus. I have been using OOMA for more than a year, connected to the router, and nobody on the other end could tell the difference to a land line. Advice – don’t try the wireless option… it didn’t work in terms of voice quality for me at all with dropped calls.

  17. I replaced my home phone with the MJ Plus 8 months ago and it is great.

    Sure, there is the occasional issue with making a call but I just hang up and try again and it works. I have saved more money in 7 months than it cost for a 5 year plan with this company. The customer service also isn’t the greatest but saving $500 a year is WORTH IT!

    It is definitely worth the $ even if you have to deal with a hiccup or two.

  18. Jake's PC Shop // August 6, 2013 at 12:20 pm // Reply

    Here is my review of this monster:

    A client bought one on 7/14/2013 from Radio Shack store, and the next day (7/15/2013), he called my company to install it. I had installed one of the original ones in the past, so I thought that it would be easy. One day, tops… I was VERY wrong. It took 5 business days, 5 hours each day, to get that thing to work all together, not to mention that the client wanted it to work WITHOUT the computer having to be on 24/7. So here is what happened:

    Day 1 7/15/2013: I started working on the FIRST OF THREE MagicJack PLUS units, installing it, plugging it in, only to find out, MY CLIENT’S TWC MODEM HAD ONLY 1 CAT 5e PORT! So the client and I had to go to Best Buy and buy a Belkin 10/100 8-Port Switch for around $20.00. So when we returned, I had to craw back under the desk and unplug the MagicJack PLUS unit from the PC. That took all of day 1. Now, on to day 2:

    Day 2: I arrived and got started on installing the switch, and then found out that our MJ PLUS unit was defective, so we had to take that one back and get another one! After that, I installed that one, stayed on the line with Tech support for an hour and a half, and still did not get that darn thing to work. That is when I found out that the switch was not compatable with the modem, and that we had to go and buy a Belkin Wireless Router from Best Buy, which was another $30.00! That was day 2

    Day 3: I arrived and I started installing the Router, in which took 2 hours. Then the Internet stopped working. So I had to get TWC out there, which they could be there the next day. So after that, I just about had enought. Now on to day 4:

    Day 4: TWC was out there when I arrived, and they mad me look stupid. All they had to do was reset the modem. Ad they blamed me! They were out the all day. Now day 5:

    Day 5: When I arrived, I found out that the MJ PLUS unit was yet again defective. So the client and I went BACK TO RADIO SHACK FOR THE 3 rd TIME, and bought the MagicJack PLUS 2014. Then when we got back, I installed that one, and plugged it into the back of the client’s PC (which he did not want to, but I was about to toss that freakin’ thing OUT THE WINDOW… OF MY CAR… GOING DOWN I-85!!!) I had to uninstall it and reinstall it 3 times, then it FINALLY worked. Victory!!!!

    Long story short, NEVER BUY MAGICJACK. IF I WROTE A BOOK ABOUT IT, IT WOULD BE CALLED: MagicJack Installation: A Journey Through H*** and Back.
    That is my review of that evil thing.

  19. Cheap is cheap! Think twice before purchasing this device. Most of the reviews you will read are fake, created by their marketing team. Just imagine – would you run to your computer to write a good review if you are completely satisfied? You are writing a review only if you are angry and want to take your revenge. If everything works fine you just forget about that.
    You will have 30 days trial period. Within that time everything will work fine. I started having problems on the very next day after the trial period ended. I’ve been with the Magicjack for about 40 days and already sick and tired of their Customer NO service and technical problems.
    If you purchase the device be ready to frequent disconnections. You will not hear your opponents in most cases they are calling you. They will have to either redial few times or you will redial them.
    The Magicjack company has no phone number on their site. The only way to contact them is a live chat. I had to chat almost every day in order to reset the device on their end and it did not fix the problem.
    They also promised me that I could continue to use my Google Voice IP number when I decided to switch to Magicjack. And within 30-days trial I could use it. On the day 31-st I lost this service. Per their operator: As per terms of service , you can’t connect to a non ILEC number if you do not have an IPP on your phone .. This part of Terms of service was already fully implemented.
    How could I two weeks ago?
    They advertise millions of customers are join their company, but they don’t tell you how many customers leave after they experienced problems with them. Cheap is cheap!
    And, also, be aware of the following alert:
    Pomerantz Grossman Hufford Dahlstrom & Gross LLP has filed a class action lawsuit against magicJack VocalTec Ltd., (“magicJack” or the “Company”) CALL -1.75% and certain of its officers. The class action filed, in United States District Court, Southern District of New York, and docketed under 13-CV-0448, is on behalf of a class consisting of all persons or entities who purchased or otherwise acquired securities of magicJack between February 28, 2012 and January 8, 2013, both dates inclusive (the “Class Period”).

  20. Perry Turner // October 18, 2013 at 7:01 pm // Reply

    You people bashing this are either computer illiterate or just total morons. I’ve been using Magicjack since the very first one. It requires a good internet connection to work well, it does work how it is supposed to, it’s easy to setup if you can read the onscreen stuff, it requires a computer for the initial setup, after that you can plug it into your router. The number transfers I agree, is misleading, not all numbers qualify. This is by far better than Vonage.

    I don’t understand why you give Basictalk a better review than this.

    ALL VoIP phone services requires a fairly good speed, also if you have multiple people online at once during a phone call it can make it sound worse, that is your internet provider fault, not Magicjack. In other words if you have the slowest cheapest available internet, stay with landlines or cell phones.

  21. The product seems to be getting better, but the customer service is the absolute worst! Be prepared to figure out your own problems. They have no knowledge and no desire to help you. Many of them are rude and obnoxious.
    I have had this service for 4 years.
    At such a cheap price, I say go for it, but don’t say I didn’t warn you.

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