The Total Transformation Reviews

Today we look at the Total Transformation system, which promises to help parents "turn around your child's behavior" in a matter of weeks. If you have used the Total Transformation program, we would like to hear from you.

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About The Total Transformation

Total Transformation was developed by husband and wife team James and Janet Lehman, who both carry advanced degrees in social work. Mr. Lehman passed away in 2010, leaving Janet to carry on as the sole spokesperson of the project. The website and infomercials, which continued to run through much of 2014, do not appear to mention Mr. Lehman’s passing. The program is designed to help unruly children, with the word “defiant” used 8 times on the home page alone.

The official website is website was registered back in 2004. Paid programming infomercials have also used the domain That domain was registered in 2009 and now forwards to

The program includes a Jump Start DVD, Parent’s Workshop DVD, 7 audio CD’s, Workbook, “Bonus” audio CD.

It is interesting to note that the website did not show or mention Janet Lehman on the main page until around 2011. As seen in the screenshot below from the website in 2006, James Lehman is the only name mentioned on the splash screen. That’s not to imply that she was in no way involved in the creation of the product, only that her name has gained prominence on the website in recent years.

The Total Transformation website in 2006.

What is The Total Transformation?

The program teaches “tough love” parenting techniques. The program requires consistency, which may prove challenging to more lenient parents. It also seems better suited for older children than those who are much younger. One would certainly expect different techniques for a 5-year old than a 15-year old.

How much does The Total Transformation cost?

If you order from the official website, the cost is $327, plus $19 shipping and handling, for a total of $346 which is divided into three payments.

The Total Transformation Program Commercial

The TV commercial below last aired on NBC in early November of 2014.

Affiliate Program – Fake Reviews

The Total Transformation system is popular with affiliate marketers. This means that third parties can post affiliate links to the program and be paid a commission. As their affiliate page states:

All you have to do is review our products and recommend them to people you know, or on your website.

Affiliate marketers who stand to profit from The Total Transformation thus offer biased “reviews” in hopes of making money. You will find websites which offer a glowing endorsement of the product, and provide links to buy it at the end of the review. The objectivity of an affiliate review should be scrutinized.

Their Reviews: 48 Pages of Praise

When we first reviewed The Total Transformation in February 2013, we pointed out that the website offered over 50 pages of endorsements of the product, with only 4 and 5 star reviews to be found. We compared this set of reviews to the roughly 33% of reviews on Amazon which gave the product one-star assessments, claiming that the product didn’t work or that customers received  the “run around” when trying to get a refund.

A rep from The Total Transformation commented (below) that after reading this review, they changed their policy on presenting only positive reviews:

Thanks to the Waffles at Noon site we have seen our customer reviews page in a new light. We had originally (mistakenly) seen the reviews page as an opportunity to share the great success customers have had with our program- without seeing the value of sharing the occasional negative review. Like any seller of a product or service; we enjoy sharing our great stories. But we too have occasional customers who are dissatisfied with their experience and critical in their review. We now understand that it’s important for us to share these reviews as well, so parents considering our program will be as informed as possible.

Since then The Total Transformation website began including comments by unsatisfied customers.

Other Reviews of The Total Transformation

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As with any product, especially those with an affiliate program, you should be aware that not all reviews may be real. We looked, for example, at one “doctor” who offered a glowing review on Amazon. When we took a look at her profile, however, it was loaded with Clickbank affiliate products, and her profile photo was taken from a stock image library. Suddenly this doctor’s glowing review wasn’t as impressive. Many of  the 5-star reviews on Amazon are by reviewers who only have a single review on the site, which happen to be for this product. This doesn’t always mean the review is fake, but it certainly raises eyebrows.

Google Trends History

The Google Trends graph below shows search interest in The Total Transformation over time. Interest in the program appears to have peaked in January of 2009. Since then, interest has gradually declined, yet still continues to experience peaks and valleys.

Bottom Line

We strongly disagree with the affiliate marketing techniques and spurious reviews used to promote The Total Transformation. We do feel that the product itself may be a good investment if a few criteria are met. We believe the Total Transformation is best suited for teens and also for parents who have the ability to be strong, consistent, and follow through with a plan. Our opinion is that inconsistent or lenient parents, or those with young children, may not find the product to be of much value.

We would also like to point out that book stores have shelves lined with excellent parenting books for a fraction of the cost of The Total Transformation. If you are indecisive, try watching some “tough love” videos on YouTube for free.

Your reviews of The Total Transformation

Have you tried The Total Transformation? Did you love it or hate it? Do you agree or disagree with our assessment? Did you get the run around when trying to return it? Let us hear from you in the comments below.

Updated January 21, 2015
Originally published February 2013

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82 Comments on The Total Transformation Reviews

  1. I originally signed up for the free trial with support from them. I call and cancelled it the next day. Well, crazy enough I didn’t know my credit card was dinged every month because my husband was doing the bills. Even though Legacy Publishibg admitted in email to my credit card company they had telephone recording of my cancellation, they refused to refund the $600 “purchase fee”, which would have been free, because I didn’t activate and fill out the forms. Why would I install and activate a product I cancelled? It has never been opened. Anyway, they got me for over $1000 for a sealed package I was waiting for them to pick up. I am totally transformed into an angry ripped off customer who was charged for monthly support service for support that was never activated, never used. I’m totally aggravated by paying for a free promotional product that I cancelled my participation within 24 hours. Bottom line: I can’t actually say if their intended program works or not, I can only attest to the transformations to my bank account and my attitude.

  2. Well you can tell by the commercial that Janet Lehman isn’t a likable person. What other technique could she use but tough love ? She has no personality. As for this review. Worst review i’ve ever read on anything. 3 paragraphs telling me there may or may not be fake reviews out there for this product. Really ? Oh OK thanks. We may not have figured that out without this crack review of the product, which simply states “We wholeheartedly agree with a large portion of this program”. OH BOY … I’d better get right out and buy this up.

  3. is this program for modifying the behavior of the PARENT that has enabled the child to be out of control? If it isn’t I don’t see how it will work.

  4. I would just like to say I WORK at legacy publishing. I SELL THE PROGRAM We are located in Westbrook Maine, and let me tell you, if my work was a scam I would NOT be working there. I work there to help FAMILIES. (And no, I’m not getting paid for this) I love my job, and everyone who works there is so kind hearted and REALLY wants to help. For people to say this is a scam offends me and my work place, because I take hundreds of calls a week to listen and HELP families. Of course any company needs to make money, but we are more interested in making a change then keeping your money. If we were a scam we would NOT be in business. You get a refund, and you do get to keep the program just for the cost of shipping ( and that’s just for UPS btw.) I love this program and think everyone should have it. You can stop the behavior before it really starts. I love my job, I love what I do and I will be helping families for a long, long time. God bless :)

    • You are a lying shill, Heather. It is well-known that this company is a scam and a rip-off. In order to get the refund – which is only offered for 30 goddamn days – you have to complete a feedback form that is more in-depth than some college exams. In order to complete the farce of a form you have to have knowledge of the entire program, but the recommended pace for the program is one lesson a week for 7 weeks, also known as almost twice as long as the refund time frame.

      • Season is correct. The Lehman’s had no business trying to develop a behavioral program with their focus in social work. Their program shows that they have no idea how original behavior develops. Children’s behavior problems develop because the parents raise them improperly. So the solution is rathr than change the original problem, to verbally and mentally abuse their children and lie and call it tough love. It’s bullcrap. And this further bullcrap from Heather: “We don’t care about making money ” is absurd. The specifics of the program, behavioral modification, was not invented by the Lehmans. It has been around since BF Skinner. Yet the Lehman’s have no problem taking over $300 for a program that any parent can develop on their own for free by simple internet research. It’s repulsive that people like Heather would make this ridiculous claim and everyone involved with this program sickens me.

  5. Please beware that this company is a scam!! They will not allow a refund if you find that the product is not satisfactory or does not meet your needs. Do not buy this product! Be forewarned that they trick you into buying it then you are trapped into the agreement.

  6. I wanted to see what comments were out there about the program, and I guessed right. A majority of the reviews/comments you find are “marketing” written – there are a couple that sound real. You know a REAL person vs. someone posting fake glowing stuff because they sound REAL – have real problems, and tell you SPECIFICS about a programs contents -rather than very generic stuff which HIDES whats in the program so you still have to order it to find out more details. Someone that has actually USED the program will tells you whats in it and what it says to do – MORE specifically than most of the stuff here. They are also more likely to state whats different about that program than say taking them to a counselor for $70 a pop – so far from what I’ve read -NOTHING. Charts with behaviors and consequences, rules, expectations – all standard stuff the counselor tells you to try. 1. make sure they know what is expected of them. 2. make sure they understand the consequences or rewards. 3. Don’t get emotional – all standard stuff. Bottom line, so far this program is just an expensive repackaging of whats already been out there in books in the library for free, for decades.

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